Communications Center - two dispatch officers at their desks taking calls

The Cocoa Beach Police Department Communication Center is opened 24 hours a day, 7 days a week and is responsible for maintaining the vital link between the public in both emergency and non-emergency services. Whether you need police, fire or medical services, the Communication Center is responsible for answering all 911 emergency and non emergency calls for our residents. Our Public Safety Telecommunication Officers answers an average of 42,000 calls for service per year with approximately twenty-five percent of the calls originating from 911.

Why so many questions?
911 operators are often faced with the dilemma of speaking with a distraught caller during a critical incident. It is important for our telecommunication officers to understand what is happening and what type of response is needed. Therefore, it is very important to try and remain calm while speaking with a telecommunication officer. We understand many questions may seem unnecessary and taking up too much time, however telecommunication officers are trained to ask specific questions for different circumstances to ensure both the safety of the public and emergency responders. Remember, while one telecommunication officer may be asking questions another telecommunication officer is sending help.